Refund policy

Return Policy

We accept returns on online orders within 72 hours of delivery for full refunds.

To begin a return, please contact us within 3 days of your order being delivered.

All returned merchandise must be in its original, unused condition as shipped.

Customers are responsible for return shipping costs and any insurance coverage.

Identity London is not liable for items damaged or lost during return shipment.

Refund processing begins upon receipt and inspection of returned goods.

Our team reserves the right to make final determinations on item condition assessments.

Items purchased at reduced prices or during promotional sales cannot be returned.